Biz-Core has put a comprehensive Business Continuity Plan in place to mitigate both generic and customer-specific risks.

Our Business Continuity Plan addresses the disruptions that could arise due to loss of -

Communications
Hardware
Software
Power
Data
Entire Facility

Biz-Core has equipped its facilities to provide for redundancy in each of the above areas.

Telecom redundancy: Each facility has a backup broadband connection through another carrier. If a broadband connection fails in any of our facilities, we can switch to the other carrier. If both carriers are unable to connect due to a disaster in the location of the facility, then processing will be shifted to the nearest alternate location – in India to Mumbai, or in the US to the Philadelphia location.

Server Redundancy: Critical Servers are configured with dual power and Raid V disk mirroring. Additionally, critical servers have fully configured hot standby servers in case of failure of components within the servers that do not have redundancy.

Hardware Redundancy: Spares are inventoried for all critical hardware parts. In many mission critical situations, Biz-Core maintains its own hardware on a 24/7 basis, including its many high-speed high volume scanners. When this is not possible Biz-Core has contractual arrangements with hardware suppliers to provide on-site maintenance within a stipulated timeframe

Software Redundancy: Inventory of all software - both system and application software is maintained at each backup location. This inventory also includes the platform and environment under which the system operates and any exceptional requirement of the any given application. Backup of system and application software is continuously updated to ensure the most recent version is installed

Power redundancy: Each offshore facility has three alternative power sources – the public utility grid, back up generators and UPS. The UPS units back up the critical servers, communication devices like routers and channel banks, and critical desktop hardware. If power is not restored within 15 minutes, generators take over and satisfy power supply needs. Preventive maintenance is performed on all UPS units and generators to ensure 24/7availability. Critical generator and UPS spares are stocked at each location. Domestic facilities have the public utility grid, plus UPS units, in specific locations separate generators are also incorporated as part of the Disaster Recovery Plan.

Data loss and recovery for business continuity: Any interruption due to power failure would require processing to continue by efficient data recovery from back up facilities. If the location is not changed and the server back up plan is successfully triggered, data would not be lost. However, if it is necessary to relocate to a new facility, data recovery will be necessary.

Biz-Core has a standardized procedure for data backup; it follows the GFS methodology for tape backups.

Location Redundancy: Domestic Redundancy: Biz-Core is unique in its location redundancy. It has both in-country and out-of-country redundancy to mitigate city and country risk respectively. If a natural or man-made disaster strikes a city rendering the processing center incapable of operating, Biz-Core can continue to process in its alternate location in Philadelphia, PA. Additionally, Biz-Core’s offshore Data Capture Centers (Mumbai and Kolkata) are available to provide high volume keyboarding during emergency situations.

Offshore Redundancy: Biz-Core can provide document scanning (imaging) from any of its domestic locations, therefore digital images can be forwarded to our offshore Data Centers without interruption. Both Mumbai and Kolkata Centers have been designed to provide backup to each Center. It is Biz-Core standard operating procedure to provide application programs and to train operators in both locations so that each can provide backup in the event it is required.