One of the largest credit card processors in the US has outsourced its Credit Card application processing for its Consumer and Business Divisions to Biz-Core.

Client
One of the largest credit card processing banking institution in the US

Outsourced Process
Credit Card Application Processing for the Consumer Credit Division

Credit Card Application Processing for the Business Credit Division

Volume
Biz-Core processes an average of 10,000 – 15,000 credit applications per day.

Time Period
Biz-Core has been executing this outsourced process since March 2002

Process Description
For this credit card processor, Biz-Core is performing the following processes:

Incoming & Return Mail Processing

		Pickup Mail
		Open & Extract Mail
		Sort Mail – Apps, DNS, Correspondence, Return Mail, White Mail
		High Speed Document Imaging
		Uploading Images in designated repositories

Application Processing

		Data Capture from various Mail types and upload/update
		Data Validation and Risk/Fraud Review; Although not specifically performed in Credit Card Processing, Biz-Core has done data validation by comparing data against client-provided databases

Biz-Core has experience and resources to perform the following activity for credit card processors:

Inbound and Outbound Call Center (Applications and other queries); Biz-Core brings considerable experience in both inbound and outbound call centers.

Bill Payment

Biz-Core is performing the following activities for another outsourcing project:

		High Speed Mail Processing including pickup, open, extract and sort mail.
		Data Capture from various Mail types and upload/update.
		Remittance Processing.