Biz-Core derives it market advantage from the fact that it is committed to maintaining the highest level of quality standards across the organization. This was achieved though implementation of industry-best practices, established models and methodologies and a corporate dictum to never deliver anything but the highest quality of service.

We have a formal quality program and have been ISO 9001 certified since 1998. We are also in the process of developing an integrated best practice framework, which would integrate the requirements of ISO 9001 and other industry standards such SEI-CMM, Sigma Six, PCMM and SAS-70. This framework maps the principles of each of these models to ensure processes are delivered according to the established SLA.

At Biz-Core there is a strong focus on Six Sigma. In 2003 a new corporate mandate required that all new projects be executed under the Six Sigma paradigm and we are on track to have all supervisors Six Sigma Black Belt certified in the coming year.

Ultimately, customer satisfaction is the key indicator of quality. Many of our Corporate Clients have mandatory in-house quality control audits to ensure that their vendor’s meet agreed to quality standards, in all cases our clients report that we consistently meet or exceed their standard. We also have well-established processes in place to regularly obtain feedback from our clients. This is another critical element, which helps us measure and continuously improve our quality standards. Finally, as a testament to our high standards and consistent quality, many new projects are based on either the recommendation from clients, or through the expansion of business with existing clients.